Refund policy

I Heart Rep-It: Returns & Exchanges Policy

At I Heart Rep-It, we want you to absolutely love your gear and feel confident repping your unique style. We stand by the quality of our products, and your satisfaction is super important to us. If something isn't quite right, we're here to help make it right!

Our 14-Day "Love It or Return It" Guarantee

We accept returns and exchanges for most items within 14 calendar days of the date you receive your order. This 14-day window begins on the day your package is marked as delivered by the shipping carrier.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unused and Unworn: The item must be in its original, unworn, unwashed, and undamaged condition. We cannot accept returns on items that show any signs of wear, stains, or odors.
  • Original Packaging & Tags: The item must be returned with all original tags still attached and in its original packaging (if applicable).
  • Proof of Purchase: You must provide your order number or proof of purchase.

Non-Returnable Items: For hygiene and quality reasons, the following items are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Items marked as "Final Sale" or "Clearance" at the time of purchase.
  • ALL items are returnable if not satisfied 

How to Initiate a Return or Exchange

To start a return or exchange, please follow these simple steps:

  1. Contact Us: Within 14 days of receiving your order, email us at Simply123llc@gmail.com with the subject line: "Return/Exchange Request - Order # [Your Order Number]".
  2. Provide Details: In your email, please include:
    • Your full name
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for the return/exchange (e.g., wrong size, defective, changed mind)
    • For exchanges, please specify the new size, color, or item you'd like.
  3. Return Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back to us. Please do not send items back without an RMA number, as they may not be processed.

Shipping Your Return

  • Return Shipping Costs: 

    • Option A (Exchanges/Store Credit): We offer free return shipping for exchanges or if you opt for store credit. If you request a refund, the cost of return shipping [e.g., a flat rate of $X or the actual shipping cost] will be deducted from your refund.
    • Option B (We Pay if Defective/Incorrect): If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), we will provide a prepaid return shipping label. For all other reasons, the customer is responsible for return shipping costs.

     

  • Packaging: Please securely package your item(s) to prevent damage during transit. Include the original tags and any packaging.

Refunds & Processing

Once your return is received and inspected, we will send you an email notification confirming that we've received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

  • Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5-10 business days]. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
  • Exchanges: If approved for an exchange, your new item will be shipped out within [e.g., 2-4 business days] after we receive your returned item. You will receive a new tracking number via email. If the requested exchange item is out of stock, we will issue a refund or store credit.
  • Store Credit: If you choose store credit, it will be issued as an e-gift card to your email address once your return is processed.

Late or Missing Refunds: If you haven't received an approved refund within the stated timeframe, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at 

@Simply123llc@gmail.com

Damaged or Defective Items

We carefully inspect all items before shipping, but sometimes things happen! If you receive an item that is damaged or defective, please contact us immediately within [e.g., 48 hours] of delivery at [Your Customer Service Email Address]. Please include photos of the damage and your order number so we can quickly assess the issue and arrange for a replacement or refund at no additional cost to you.

Questions?

Your satisfaction is our priority! If you have any questions about our return policy or need assistance with a return or exchange, don't hesitate to reach out to our friendly customer service team.

Email: simply123llc@gmail.com